End-to-end CX audit STANDARD

Are you investing in marketing but failing to create repeat customers and brand advocates?

Let’s uncover the gaps in your customer journey. Look at yourself through your customers’ eyes!
Discover opportunities to boost your brand value and eliminate customer pain points. Gain deeper insights into your customers and unlock new ways to grow lifetime value.

Expert-led driven End-to-end CX audit gives you a clear, concise view of how customers experience your business by:

● Revealing the needs and emotions of different customer segments
● Showing the complete flow of the journey from first touch to post-purchase experience
● Focusing on both individual elements and the perception of the entire customer journey at once
● Uncovering pain points and eliminating obstacles
● Analyze feedback and identify reasons for customer drop-off
● On-Site Audit
● Detailed client insights sessions
● Measure NPS, CSAT, CES and CCR to track CX performance
● Providing a roadmap to deliver your CX initiatives.

Please feel free to ask for details!
✉️lange@menteli.com
📞+358403286084